ARAMARK Parks & Resorts
Chooses Springer-Miller Systems at Lake Powell Resorts & Marinas
SMS|Host Integrated Hospitality Management Solution
Improves Efficiency in Reservations and Park Administration
STOWE, VT. — JUNE 8, 2004 — Springer Miller Systems
Inc. (SMS) — the leading provider of guest-centric hospitality
management systems—today announced that ARAMARK Parks and
Resorts, an authorized concessioner of the National Park Service
has chosen SMS|Host as the property management system at Lake Powell
Resorts and Marinas in the Glen Canyon National Recreation Area,
renowned for its water and land adventures and vacations.
Located on the border of Utah and Arizona, Lake Powell Resorts
and Marinas offers visitors diverse lake and land activities, including
houseboat and powerboat rentals, lodging on the lake and tours to
Rainbow Bridge National Monument. The second largest man-made lake
in the U.S., Lake Powell provides stunning scenery that is appreciated
by millions of guests annually.
ARAMARK will use Springer-Miller Systems’ integrated approach
to replace multiple existing systems that run the property’s
front office, central reservations and activity management needs
as stand-alone applications.
“The SMS|Host application provides us a multi-faceted system
for a multi-faceted property,” said Roger Franke, director
of information technology, ARAMARK Parks & Resorts. “From
scheduling boats and tours to improving efficiency at the front
desk, this system helps us improve our customer service levels across
the board.”
In addition to SMS|Host front office system, Lake Powell Resorts
and Marinas has also installed several of Springer-Miller’s
optional modules in their location including Multi-Property Management,
Spa/Recreation Scheduling, Ticket Management, Owner Fulfillment,
Frequent Guest Tracking, Activities Management, Retail Point-of-Sale
and SMS|World for Internet reservations.
About Springer-Miller Systems
Springer-Miller Systems Inc. is a leading provider of hospitality
management solutions that meets the technology needs of all types
of hospitality enterprises including city-center hotels, destination
spa and golf properties, timeshare properties and casino resorts
worldwide, setting the pace as a pioneer in the hospitality industry.
Springer-Miller Systems’ SMS|Host Hospitality Management System
is distinguished from other property management systems with its
truly integrated design and unique approach to guest service. The
SMS|Host product suite, including more than 20 seamlessly integrated,
guest-centric application modules, provides hotel/resort staff with
the tools they need to personalize service, exceed guest expectations,
and increase revenue. For more information on Springer-Miller Systems,
visit our website at www.springermiller.com.
About Lake Powell Resorts and Marinas
Lake Powell Resorts &Marinas is managed by ARAMARK Parks &
Resorts, an authorized concessioner of the National Park Service.
Through its sports and entertainment group, ARAMARK provides a wide
range of managed services, including food, facility and other support
services. ARAMARK serves more than 100 convention centers, museums,
national and state parks, resorts and tourist destinations. ARAMARK
offers organizations a single provider for concessions, event planning,
premium dining needs and catering, restaurants, retail merchandise
sales, and recreational and lodging services.
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