Stowe, VT. April 16, 2001- Springer-Miller Systems (SMS) is proud to announce that Grove Park Inn is the first SMS customer to install its new Visual Spa/Resort Scheduling module.

Grove Park Inn, one of North Carolina’s oldest and most famous grand hotels, has long been known for its splendid views, Old World charm, and long tradition of exceptional service and hospitality. It is this exceptional service that brought Grove Park Inn to Springer-Miller Systems back in 1996. Over the years, they have purchased, in addition to the SMS|Host front office system, many additional modules that meet the specific needs of their growing property…Golf Tee Time Scheduling, Point-of-Sale and SMS|World for internet reservations, to name a few. Don Walton, Director of Financial Services for Grove Park Inn and current President of the Hospitality Financial and Technology Professionals Association (HFTP), said, “The integration between all of the modules has made it easier for our staff to provide better guest service.” Thus, it was no surprise when hotel officials called upon Springer-Miller Systems to automate their newly-designed Spa.

On February 28, 2001, Grove Park Inn opened what is being called “one of the finest Spas in North America.” The $40 million, 40,000 square foot subterranean Spa, located at the heart of the resort complex, took nearly two years to build and has a
one-of-a-kind combination of elegance and indulgence.

Springer-Miller Systems Visual Spa/Resort Scheduling module is designed to fulfill the needs of resorts and hotels that schedule and track the use of multiple recreational facilities and resources. Using a Spa system that is integrated with PMS and POS systems has been shown to dramatically enhance guest service and increase overall daily revenue. Stephanie Reisberg, Marketing Manager for SMS, said, “Grove Park Inn is a perfect example of how a resort benefits from a completely integrated system. Springer-Miller technology has made it possible for Grove Park Inn to make pampering their guests a philosophy that thrives in every area of their resort--from the front desk to their spa to their golf courses.”

Springer-Miller Systems Inc. is a leading provider of hospitality management solutions. SMS|Host, Springer-Miller’s guest centered property management system, meets the needs of hotels, resorts, spas, casinos, and timeshare resorts worldwide, setting the pace as a pioneer in the hospitality industry.

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