STOWE, VT.— FEBRUARY 6, 2003— Springer-Miller Systems (SMS) is pleased to announce that Destination Hotels & Resorts (DH&R) selected SMS as its preferred vendor for front office technology including a property management system, central reservations system and golf, spa and retail point of sale systems . After conducting exhaustive research of major vendors, Destination Hotels & Resorts determined that SMS was the best-positioned vendor with a hospitality automation suite full-featured enough to meet the diversity of their entire portfolio, now and in the future.

DH&R’s dedication to providing customer intimate experiences and the guest-centric nature of the SMS|Host product suite made standardization of all of the DH&R properties with Springer-Miller’s solution an excellent decision. In addition to installing the SMS|Host system at all participating properties, DH&R has chosen the SMS|Enterprise system to serve the functions of central reservations as well as the sharing of guest data amongst the properties and the DH&R corporate office. The SMS|Enterprise system allows chains, management companies and even small hotel groups to manage customer relationships on an enterprise-wide basis, operating against a single-database, with standard user interfaces, and standard business rules. The features of SMS|Enterprise are fully integrated into the basic functionality of the SMS|Host product suite, thus enabling all guests to be recognized as local guests, throughout the enterprise.

“We are delighted that DH&R has opted to create a corporate relationship with us,” said John Springer-Miller, CEO of Springer-Miller Systems. “Both SMS and DH&R believe that guest recognition and service are the most important aspects of hospitality management. This relationship brings that focus to the forefront of the industry. Through the technology itself, and the practices that embrace it, DH&R will enjoy many years as a leader in guest-centric hospitality management.”

“We selected Springer-Miller Systems because of their product’s versatility and effectiveness for our guest focus mission”, said Charlie Peck, President and COO of Destination Hotels & Resorts. “The Springer-Miller suite of products is ideal for meeting guests’ expectations and needs and allows us to recognize our customers and their preferences across the portfolio. Plus, the system will assist us in operating an efficient and effective business.”

About Springer-Miller Systems
Springer-Miller Systems Inc. is a leading provider of hospitality management solutions that meets the technology needs of all types of hospitality enterprises including city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide, setting the pace as a pioneer in the hospitality industry. Springer-Miller Systems’ SMS|Host Hospitality Management System is distinguished from other property management systems with its truly integrated design and unique approach to guest service. The SMS|Host product suite, including more than 20 seamlessly integrated, guest-centric application modules, provides hotel/resort staff with the tools they need to personalize service, exceed guest expectations, and increase revenue. For more information on Springer-Miller Systems, visit our website at www.springermiller.com.

About Destination Hotels and Resorts
Destination Hotels & Resorts (DH&R), a privately held company located in Englewood, Colorado is one of the largest independent lodging management companies in the United States operating 28 independent, luxury and upscale hotels, resorts and golf clubs in the United States. Destination Hotels & Resorts’ portfolio features more than 7,000 guest rooms, 16 golf courses and eight full-service spas. Each distinctive, well-situated Destination Hotels & Resorts managed property offers exceptional recreational, business travel and conference facilities.
Destination Hotels & Resorts’ managed properties include the Hotel del Coronado near San Diego; Algonquin Hotel in New York City; NINE ZERO in Boston; Wild Dunes Resort in Charleston; Vail Cascade Resort & Spa in Vail; Royal Palms Resort and Spa in Phoenix; Sunriver Resort in Sunriver, Oregon; and The Argent Hotel in San Francisco. You can visit Destination Hotels & Resorts online at www.destinationhotels.com. Travel professionals can access Destination Hotels & Resorts’ properties on the global distribution system via the company’s chain code, DN.

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